If we go back a few years, the property management sector was a bit slow to adopt new changes, especially those revolving around technology and automation. But in the present day, it has taken a dramatic step forward.
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In a 2021 survey where 2,000 UK adults were surveyed who had rented a home over the last 5 years – 66% of them had experienced some kind of disrepair issue, while 26% of Housing Association Properties tenants were not happy with the quality of repair and maintenance during their stay.
Everyone wants nothing more than to have secure, safe, and decent housing. Unfortunately, the housing supply in the UK has been unable to keep up with the surge in demand over the last couple of years. This has made accessing housing of any kind rather difficult for individuals and families alike, especially those from low-income households.
Tenant experience is an important metric to understand when it comes to property and facilities management – it describes how your tenants interact with the properties they live in. The quality of these interactions along with the amenities you offer can have a major impact on your ROI.
If you recall the government’s 2019 election manifestos, all the main parties committed to boost housing supply in England. The Conservative manifesto, in fact, pledged that the number of homes being built will continue to increase, targeting at least 300,000 affordable homes by the middle of 2020.
The property management industry has been traditionally shy and somewhat hesitant to embrace new technological trends. The word “automation” would make everyone from real estate agents to property managers cringe with disapproval – as if impending doom and job insecurity was right around the corner.