What type of device do I need to use the application?
TIM has been developed for iPads/iPhones, Windows-10 and Android tablets and smartphones. However, for generating reports tablets are recommended due to the larger screen and keypad. Smartphones should have a minimum 4″ screen and rear facing camera.
Can the reports be branded?
Yes, with your company logo, colours T&C’s and disclaimers.
Can I import documents & photos from other sources?
Yes, any scanned document or photo can be imported into a report.
Where is my data stored?
Your data is stored using Amazon Web Services in the London region. The Amazon Web Service is accredited to SSAE 16 Type II, ISAE 3402 Type II and ISO 27001:2005 standards.
If I have a problem how do I contact support?
A support ticket can be submitted from the website via your on-line account, click on ‘got a query’ fill in the ticket and send. Please note before contacting support if an ‘error message’ appears when trying to submit a report, go to TIM ‘settings’ then ‘login details’ and ‘test connection’ if either ‘Connection or Login’ says FAILED this is the reason why you cannot submit.
Do I need an internet connection to complete the reports?
No, you only need a connection to submit the reports. If you do not have a connection during the day you can submit the reports later when you have a connection.
How easy is it to set up?
Just download the free app from the ‘appstore’ ‘play store’ or ‘windows store’ once downloaded you must register before your login details are sent to the device and by email to access your website account. You will then have access to the sample templates and can start creating reports.
Can I edit the reports?
Yes, the reports can be edited via the app, or your online account at no additional cost